Course Learning Objectives

Boldly Quiet Leadership Academy courses are designed to challenge how you think, offer new perspectives, and introduce concepts that will lead to practical action and sustainable change.

This course is offered as either a pure, e-learning experience or with a 90-minute one-on-one coaching session with a conflict expert.

  • Learn a functional definition of conflict, as well as the possible outcomes and common stages

  • Understand the five Kraybill Conflict Styles, the benefits and drawbacks of each, and how to use them effectively

  • Learn your own conflict style utilizing the Style Matters: The Kraybill Conflict Style assessment

  • Examine the body's and brain's responses to the stress of conflict, how to recognize when a physical or emotional response is escalating, and strategies for managing this stress

  • Discover how conflict can be functional and useful for strengthening relationships and teams, including concrete tools to handle conflicts in the workplace effectively

Your Investment

This pricing is for the course without the individual coaching. Please reference the "Other Products That May Interest You" section below to enroll in the course that includes individual coaching.

Click the "Get Started Now" button next to the pricing option that is more convenient for you. Payment can be made via Stripe or PayPal. Pricing includes applicable sales tax.

Are you purchasing on behalf of your corporation? Please contact to discuss corporate pricing for more than 25 enrollees

Course curriculum

for the course WITHOUT individual coaching

This course is broken into 3-5 minute video segments to provide you with optimal flexibility. Assignments are designed to reinforce learning through application to your own situation.

Click the down arrows in each section to explore more of the course content.

  • 1


    • Meet the Instructor

    • Objectives and Course Format

    • Assigment #1: Your Link to Style Matters: The Kraybill Conflict Style Inventory

  • 2

    A New Mindset to Understand Conflict Better

    • Conflict is Scary Reframe

    • Scenarios of Conflict

    • Redefining Conflict

    • Possible Outcomes of Conflict

    • Stages of Conflict

  • 3

    Approaching Conflict with Style

    • The Binary Approach Reframe

    • Dual Concern Model

    • What Impacts Conflict Styles (Part 1)

    • What Impacts Conflict Styles (Part 2)

    • What Impacts Conflict Styles (Part 3)

    • Style Matters: The Kraybill Conflict Styles (Part 1)

    • Style Matters: The Kraybill Conflict Styles (Part 2)

    • Style Matters: The Kraybill Conflict Styles (Part 3)

    • Style Matters: The Kraybill Conflict Styles (Part 4)

    • Style Matters: The Kraybill Conflict Styles (Part 5)

    • Assignment #2: Your Conflict Style

  • 4

    Effectively Handling the Stress of Conflict

    • Can't Handle Conflict Reframe

    • Your Brain's Stress Response

    • Strategies for Managing Stressful Conflicts

    • Assignment #3: Your Stress-Management Strategy

  • 5

    Conflict and Relationships

    • Conflict Ruins Reframe

    • Conflict = Cleaning Your Room

    • Conflict = Connection (Part 1)

    • Conflict = Connection (Part 2)

    • Conflict = Connection (Part 3)

    • Conflict = Connection (Part 4)

    • Assignment #4: 5 Ways to Listen Better

    • Conflict = Curiosity

    • Call to Action

    • Assignment #5: Your Conflict Plan

SHRM Professional Development Credits

This course qualifies for 3.5 PDCs.

The course that includes the individual coaching qualifies for 5 PDCs. See the "Other Products That May Interest You" section below to learn more about that option.

SHRM stands for the Society of Human Resource Management. HR professionals who want to maintain SHRM's rigorous certifications must take 60 hours of Professional Development Credits (PDCs) every three years.

Enrollees completing this course will receive a certificate with the required code to submit on the SHRM recertification portal.


Guest Instructor

Laura Bowles

Laura Bowles is the owner of The New Normal, LLC. As a Career and Conflict Coach, Laura primarily partners with women as they move through life’s many phases and define success for themselves, both in the personal and professional space. Laura believes that we each bring a distinct set of leadership skills with us when we show up at work and at home. Recognizing, cultivating, and embracing those skills is the only way to thrive and design a life of purpose. Laura draws on her education, nonprofit, and government experience as a parent educator, employment counselor, program manager, and certified mediator to provide coaching and training for individuals and groups. Laura earned her undergraduate degree at the College of William and Mary, trained as a Leadership Coach at George Mason University, and is credentialed as an Associate Certified Coach through the International Coaching Federation.

Frequently Asked Questions

Contact with additional questions

  • Who will benefit from this class?

    This course will benefit people leaders and individual contributors in all roles and functional areas, including human resources.

  • What SHRM competencies does this course address?

    1) Communication; 2) Consultation; 3) Leadership & Navigation; and 4) Relationship Management

  • I am interested in learning more from one or more of the instructors. How should I reach out?

    Every instructor’s bio on contains their contact information. Please feel free to reach out! We are all practicing coaches and consultants and would love to talk with you.

  • Can I get a copy of the videos or the presentations used in the videos?

    No--sorry! But you will have access to this content through your account for at least 12 months after you purchase the course.

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